PauHana Pit & Grill, LLC warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale / shipment from PauHana. The warranty on parts and in- house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied.
The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by PauHana for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully—PauHana is not responsible for damage on returned items. The original purchase information will be required. RMA’s are only valid for 30 days from the date of issue by PauHana and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA in the package with product.
Our warranty does not cover items that have been damaged by over heating, modification, abuse, improper storage, installation, or maintenance. This warranty excludes claims for incidental or consequential damage and indirect-collateral expenses arising from product defects or warranty recovery.
PauHana Pit & Grill, LLC is not responsible for local codes and / or if any of our products are not approved for installation. Please check with your local building department or governing agencies for proper approvals before purchasing. PauHana is not responsible for the actions including negligence of the installer.